DI Field Service Engineer – Ultrasound (U/S)
South East - Field and Site Based
Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a DI Field Service Engineer to join their Diagnostic Imaging team based in the South East (field & site based).
To be considered for this role you must have an HNC/D in electronics, along with at least 3 years’ experience in a healthcare environment and experienced in the repair and calibration of ultrasound equipment. You must also have at least 2 - 3 years UK based work experience for this role.
Responsibilities
- Provide comprehensive maintenance and service for U/S equipment on several multi-vendor systems
- Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK
- Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
- Provide professional and regular information to the customer on related service calls
- Build good working relationships with customers and users of the equipment.
- Collaborate with customer service and management teams to maintain company’s high service quality standards
- In addition, there will be occasional assistance needed, giving engineering support on other modalities
- Maintaining an excellent company image
Resources/Decision-making Authority
- Compliance with health and safety regulations, fire and environmental protection
- Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
- No budget/sign off responsibilities
Key Accountabilities
- Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
- Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
- Support customers, Develop good customer contacts and communication
- Prioritise multiple demands as required
- Ensure contractual Key Performance Indicators (KPIs) are met
- General duties to ensure operational delivery and patient safety
- Maintain accurate records
- Maintain essential stock
- Attend training courses as required attaining the required grades
Performance Indicators
- Ability to work in a hospital environment and team members
- Resolution of fault and technical problems
- Timeliness and accuracy of planned maintenance
- Timeliness and accuracy of reporting data into D365
- Achievement of agreed personal and team objectives
- External & Internal feedback
Essential Qualifications
- HNC/D Electronics or equivalent
- Degree (Hons) in Electronics or equivalent - Desired
- Formal training technical training with a relevant manufacturer
Essential Skills & Experience
- Customer and quality focus
- Interpersonal
- Good oral and written communication
- Computer skills, Microsoft Office, networking
- An understanding of Risk Management generally, and the impact on medical device support - Desired
- Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
- Broad range of engineering skills
- Mechanical workshop skills - Desired
- Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
- A keen interest in efficiency and innovative techniques to develop more effective working practices
- Working alone and as part of a dynamic team
- Willing to work across modalities/OEMs
Essential Experience
- Experienced in the repair, calibration of U/S equipment
- At least 3 years’ experience in healthcare environment
- Familiarity with appropriate national and local regulatory standards
- Has worked in clinical areas and involving patient communication
- Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates
Mobility Requirements
- Role location - Field and site based
- UK travel - Yes (between sites)
- International travel - Possible – Training Courses
- Driving Licence - Full, clean driving licence
Benefits
- Royal London Pension - 5% employer contribution
- Death in Service Scheme after probation - 4 times salary
- Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
A DBS Enhanced Disclosure is required for all applicants.
If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on 01702 46 44 44 or forward your CV to [email protected].
