Customer Operations Agent

Customer Operations Agent

One to One Personnel are recruiting for a Customer Operations Agent to form part of the Operations team working for our client who has a long-standing reputation within Logistics. This role is site based in Rochford, Essex 

The position is ideal for someone with commercial experience which has been gained within the logistics, transport, or distribution sectors.  Must be customer service focused and confident with MS Office.

Duties:

• To deliver an efficient and friendly customer service experience
• Working as a team so that Health & Safety is a priority and customer expectations are met
• Coordinate cargo dispatch from beginning to end
• Assist with internal and customer stock checks
• Checking correct cargo has been loaded to road transport
• Utilise operations & systems which deliver to agreed KPIs & customer service standards.
• Support Customer Operations Manager to provide all of the above as well as absence cover & perform any other reasonable duties as requested.

Skills Required:

• Experience of customer service operations
• Great communicator
• Organised analytical thinker
• Great attention to detail

** PLEASE NOTE: Due to location, you will be required to have your own transport **

Job Type:     Permanent (3 month probationary period)

Salary:         £24,648.00 per annum

Hours:         Monday to Friday 40 hours per week, between the hours of 6:30am and 18:00pm

Benefits:      20 days holiday per year plus bank holidays (increasing by one day per annum to a maximum of 25 days) Overtime paid at time and one half as required

If you feel that you have all the skills required for this position, please get in touch with One to One Personnel by emailing your CV to  [email protected] [email protected] or by calling the office on 01702 464444.